Equipment Rental FAQs – Everything You Need to Know

Whether you're a first-time renter or a contractor who needs heavy-duty machinery regularly, it's important to understand how the process works. Below, you'll find answers to some of the most frequently asked questions about tool and equipment rentals in New Berlin and the surrounding areas.



If your question isn’t covered here, feel free to contact us — our team is happy to help.

  • How are rental charges calculated?

    All rental charges are based on time out, not time used. That means the rental clock starts when the equipment leaves our facility (or is delivered), not when it’s first operated.


  • What’s included in the rental rate?

    Rental rates typically cover a defined number of usage hours per rental period. Most equipment is priced by the day, week, or month, with specific hour limits.

    Rental Hour Limits:

    ½ Day: Up to 4 machine hours



    Full Day: Up to 8 machine hours (24 hours out)



    Weekly: Up to 40 machine hours

    Monthly: Up to 160 machine hours

    Overtime is billed at $40.00 per additional hour.


  • When and how do I pay for a rental?

    Payment is due in advance of the rental period. We accept most major payment methods. Equipment will not be released or delivered until payment is received.

  • What’s your cancellation policy?

    Cancellations must be made at least 24 hours prior to your scheduled rental time to avoid a $40.00 cancellation fee. If weather prevents equipment use, you must contact us to delay or reschedule the rental. We’re happy to work with you when conditions change.


  • Do I need insurance?

    Yes. Customers are responsible for ensuring equipment against theft, vandalism, and physical damage during the rental period. Tool Time Rental LLC assumes no liability once equipment is in your possession.


  • What if equipment is returned damaged or excessively dirty?

    Any damage resulting from negligence or misuse will be billed to the renter. Equipment that requires excessive cleanup will incur a minimum fee of $25 or $50/hour for labor. Tire damage is also the renter’s responsibility.


  • Do you offer equipment delivery and pickup?

    Yes. We provide delivery and pickup within a 30–40 mile radius of New Berlin, WI.

    • Delivery Fees:
    • One-Way: $125.00

    Round Trip: $200.00



    Let us know your jobsite location, and we’ll schedule a prompt delivery or pickup.


  • Are operators available?

    Yes, operator services are available for select equipment (like Bobcats) upon request. Note: You must rent the machine and schedule delivery in order to book an operator.


  • What is your fuel policy?

    Some equipment—such as Bobcats, mini excavators, and walk-behind loaders, includes a full tank of fuel with the rental. For all other equipment, renters must refuel before returning the unit. A fuel surcharge may apply for items returned without adequate fuel.


  • Do you offer a damage waiver?

    Yes, a 10% damage waiver may be added to cover accidental damage. This does not cover theft, loss, or misuse.

Still have questions about our rental terms, tools, or delivery areas? We’re always here to provide straightforward answers and expert recommendations. Tool Time Rental LLC proudly serves New Berlin, Waukesha, Brookfield, West Allis, and other nearby areas.